Client Health, Safety & Treatment Forms

A client Health and Safety Statement must be completed and returned 48 hours prior every treatment. This is a requirement for my insurers and for everyone’s health and safety.

New clients also are required to complete a Skin Health & Lifestyle Assessment Form.

Payment Information

Payment by cash, debit and credit cards. Also via PayPal transfers to mail@charlotterye.com

Booking Terms & Conditions

All bookings are subject to the following terms and conditions:

  • All appointments are subject to a non refundable booking fee.
  • Completion of a consultation form is required for all treatments.
  • Signed consent is required before each treatment.
  • My Right to cancel. If through circumstances beyond my control I am unable to carry out your treatment I reserve the right to transfer the booking to an alternative time or day.
  • Refunds and Exchanges; Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. I will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased. This does not affect your statutory rights.
  • Our prices are subject to change without notice.
  • Certain medical conditions and Pregnancy may be contra-indication to a range of treatments. If you have an existing medical condition, please speaking directly to me to determine if you can indeed book the treatment.

Arriving for your treatment:

  • Clients who are more than 10 minutes late for an appointment may have to reschedule and will incur a charge, or will have their appointment time reduced but will still be charged full appointment time.
  • Please arrive for your appointment on time.
  • In an effort to maintain a calm, peaceful environment for all our clients, we kindly request that all mobile phones are switched off or silenced during your visit.
  • We kindly ask you to refrain from eating and/or drinking during the treatment.

Children:

  • All children under the age of 16 must be accompanied/supervised by an appropriate adult.
  • Children are unable to accompany adults in the treatment room. Due to the nature of the salon please refrain from bringing babies and toddlers into the salon.

Cancellations

Your treatment appointment is reserved specifically for you. I therefore ask that you notify me at least 48 hours in advance if you wish to cancel or reschedule your appointment. I understand that unforeseen situations arise, but late cancellations and ‘no show’ appointments cost precious time and money.

Therefore the following applies to all bookings;

48 hours notice of cancellation must be given after which 50% of the treatment cost will be charged.

Less than 24 hours or ‘No shows’ will be charged the full cost of the treatment.

Offers

Regular special offers are available, please ask for the latest promotion details or follow me on Facebook and Instagram.

Courses & Packages

Courses

When paying for a course of treatments a discount is offered when paying in full. This usually equates to receiving one full priced treatment for free.

See individual treatments for course prices.

Courses are subject to the booking terms and conditions above in addition to the following:

  • All treatment courses are valid for one year from date of purchase and any courses which have not been used within the year will be void.
  • All courses must be paid in full at time of booking and completed within 24 months and are non-refundable.
  • Missed appointments will result in treatments being deducted from your course.

Gift Cards

Gift cards are available and make the perfect gift, they are valid for 6 months from date of purchase.

You can order online HERE.

Insurance & Legal

Insurance

Full liability insurance held. Certificate is on display.

Local Authority Environmental Health Registered

Inspected by and registered with Gravesham Council for Piercing, Electrolysis and Microneedling.

Thanks to…

Linda Casey at www.now4everphotography.com for her shots throughout the site.